FairPay
̶ Customer Dialogs
about Value
A new architecture for
buyer-seller relationships
...centered on "What is the value to me?" (and why?)
FairPay is a new way to:
• set
prices, based on individual value perceptions
• structure transactions,
to
take a relationship view
• get higher profits and deeper
market penetration
• improve market efficiency to work better for everyone
FairPay exploits Internet feedback and reputation tracking in a subscription
or other ongoing sales relationship. It is especially suited to digital
content, products, and services.
FairPay is a participative
pricing process
that combines
• the user freedom of pay-what-you-want pricing, with
• feedback, accountability, and seller control of future offers
to make it
fair to both buyers and
sellers in a continuing relationship.
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Whatever price the seller set is wrong!
...wrong for some of the people all of the
time.
...wrong for all of the people some of the time.
FairPay changes that with a new twist of the invisible hand
...one based on total realized value to each buyer ("Value2Me"). |
FairPay works through a very simple
balancing dynamic:
1. Selectively offer to
let the buyer unilaterally set any
value-based price the buyer considers fair
-- after the sale, when the real value is known.
2. Track that buyer value-based price and determine whether
the seller agrees that is fair, and use that information
to let the seller decide whether to make further offers of that kind to that buyer in the
future. (Unfair buyers are downgraded to lesser offers or
fixed-price.)
3. Continue for future transactions, to build a relationship
based on fair value exchange, that adapts and evolves over time.
This
gives buyers a strong incentive to price fairly -- and enables
sellers to limit their future exposure to those who do not.
...more on How FairPay works |
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Customers
-- Pay only what seems fair to you (based on your "Value2Me"):
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Pay what you want
for products or services -- after you try them
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Make every purchase
on a trial basis--so you can always be sure to get your
own fair value
for your money
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Agree to set your
price fairly--in your judgment--and explain why you think
it is fair
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Do that as long
as you can convince the seller that you are being fair
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Businesses
-- Get the most revenue from the
most customers by continuously learning what each one values:
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Engage in real
dialog with each of your customers on the personalized
"Value2Me" they get
from your products or services
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Make a trial offer
to every potential customer who sees potential value and
is fair-minded
-
Let your customers
self-select into segments (based on usage, value
perception, willingness and ability to pay, ...)
-
Limit your
risk from those trial offers by tracking the results
(fairness) for
each buyer, and limiting future offers if you judge that buyer
to not pay fairly
-
Continue to make
every offer a trial...
...as long as each buyer continues paying fairly--in your
judgment
Delight your
customers: give them what they really want, at a price they
really think fair. Shift the conversation from price to
value. |
Pay What You Want has been
shown to be profitable for special offers.
...With FairPay (short for Fair Pay What You Want),
every offer is a special offer.
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The strategic value of
FairPay to business
FairPay is a pricing discovery and management process that provides
• More effective pricing -- based on "Value2Me" (as perceived by
each customer)
• Greater customer reach, delight, and loyalty
• The ultimate in market research:
transaction-level value
perception and behavior detail
...for every transaction by every buyer
• Fine-grained buyer self-segmentation
to create a new framework for win-win value exchange.
Adding to the business
opportunity, FairPay tracking
processes build a Pricing Fairness Reputation Database on customers
(much like a credit rating database) that becomes a valuable asset.
When applied in a cross-vendor platform service, this database
offers an added first-mover advantage.
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The invisible hand meets
the cloud
...A new economics for the Internet age
The Internet “cloud,” and the networked
economy it enables, has opened the door to a historic leap in human
culture, but that leap is hobbled by the need for a new
economics--one that can deal with the abundance of value that this
new economy creates.
-
The very structure of our
transactions, and the “invisible hand” that guides them, is
unsuited to an economy in which digital goods can be replicated
and delivered in unlimited quantity at negligible cost. With
unlimited supply, prices are driven to zero, and our established
pricing mechanisms no longer work.
-
We need to turn the invisible hand
of economics to guide an efficient and fair
exchange of value between producers and consumers of digital
culture.
-
We
must exploit new information on actual value to each buyer, as it emerges out
of each transaction and use, in the context
of ongoing buyer-seller relationships.
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Radical, but practical and prudent...
FairPay is radical in offering a degree of buyer participation in
price setting that may seem foolhardy, but is balanced by mechanisms
for sellers to manage risk and predictability.
FairPay
is also prudent in being:
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Usable in harmony with conventional
pricing schemes (pay walls, freemium, etc.), as a complement, not a
complete replacement.
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Deployable in limited/niche segments
and phases, to gain value and experience, without any risk to
established revenue streams.
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more on How FairPay works...
Seeing the full power of FairPay, and how
it works, takes a step outside conventional thinking...
-- please contact us
for a free consult on how it can work for your business:
fairpay@teleshuttle.com |
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Seeing the full power of FairPay, and how
it works, takes a step outside conventional thinking...
-- please contact us
for a free consult on how it can work for your business:
fairpay@teleshuttle.com |
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